AI Integration

You already have an ERP, a CRM, a helpdesk and a pile of spreadsheets. The useful question is rarely "what new AI tool should we buy" and usually "where would AI help inside what we already use".

We integrate at the point of work: a summary inside the ticket, a suggested category on the form, a draft reply in the inbox, a flag on the record that needs a human look. The staff keep using the system they know, and the AI shows up where the decision is actually made.

Integration work is mostly unglamorous — authentication, rate limits, retries, keeping an audit trail of what the model saw and said. That is the part that determines whether it still works in six months.